DOKENSIP´s original multichannel alert process is activated as soon as an alert is triggered onboard. In that moment, the system will send you an e-mail to the provided e-mail account and a push notification to your DOKENSIP app in your mobile phone.
Within 10 minutes, the system will send you a push notification to the app every minute.
After those 10 push notifications, you will get an SMS message in your mobile phone, and 10 minutes later, DOKENSIP will call you and up to 3 other contacts you might want to be alerted in case something goes on onboard.
Important: at any stage of the process, if any of the notifications is acknowledged, the process will be aborted. We understand that you are aware of what is going on onboard and that you will take the appropriate action.